By Sharon Presley, Ph.D.
Offers a practical toolkit that provides specific techniques to help people stand up to and deal effectively with experts in a wide range of contexts. It looks at specific settings in which authorities or experts can bamboozle people, including institutions (e.g., schools, bureaucracies), the workplace (e.g., dealing with bosses, evaluations, and raises), media (e.g., news programs, magazines, self-help books), and services (e.g., medical care, lawyers, customer service, contractors, psychologists). It also explores how to stand up for your rights and the rights of others with the police and other government agencies.
Chapters on dealing effectively with